We have a 28 day return policy for products that are:
- misprinted
- damaged
- defective
If your order is damaged or defective please contact us by email: sales@toddpetersonart.com
To be eligible for a refund, your item must be:
- unused
- in the same condition that you received it
- in the original packaging
Products must be submitted within 28 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date.
Changing Your Order
Your order will be fulfilled within 5 business days. Therefore, should you wish to change or amend your order, you will need to do so within 48 hours of your initial order.
Adding to you order may result in a separate shipping date, and potentially incur additional shipping fees.
Cancelling Your Order
If cancelling your order completely, you must inform us within 3 business days after placing your order.
Non-Refundable Items:
We do not offer refunds or returns for the following items:
- Personalized Products (Items that have been modified with a name or message)
- Commissioned Artwork (Artwork created specifically for you by the artist)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
To be eligible for a refund, your item must be:
- unused
- in the same condition that you received it
- in the original packaging
If you are approved, we will process your refund. Credit will automatically be applied to your credit card or original method of payment, within 14 days.
Refunds - Late or Missing
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email: sales@toddpetersonart.com
Returns - Shipping
To return your product, you should follow the instructions to mail your product to the address listed on the shipping slip. We use a drop-shipping service through a fulfillment center, therefore you will not be shipping directly to the artist. Our service provider has distribution centers all over the world. Your order would have been shipped to you from the closest center.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a tracking service.
We recommend using a tracking service shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and a refund can only be authorized on our receipt of the original item.
Commission - Cancel order and refunds:
Before beginning the commission, we take a 50% non-refundable retainer fee, which is expected to be paid before the commission is undertaken. While the remaining 50% is expected to be paid before shipping the final piece to you.
You may terminate your commission at any time.
The retainer fee is non-refundable.
Personalized Items - Cancel order and refunds:
You may request personalized additions to our products. We will accommodate where possible.
If you wish to cancel a personalized item, you will need to do so before we send the piece to print.
There are no refunds for personalized items after they have been printed.
We cannot accept returns of personalized items, due to the personal nature of the request. However, we will accept returns only if there is a manufacturing error or fault with the product. If there is a manufacturing error or product fault with your item please contact our customer services team.
Personalized Items - Spelling:
Personalized items are custom made just for you. Our print services will print the exact message you enter when ordering. We will also send you a low-resolution proof to approve - just to double okay your request. Please take the time to review your request and the proof - especially when it comes to spelling, names, and grammar.
We store the final preview of your image inside your order for our customer service team to keep for records.
If your personalized item does arrive with a mistake, we cannot accept responsibility unless the fault was a result of the personalization process. If this happens, please contact our customer services team, so we can check your order to see what was entered originally during the order process.